cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Share your feedback on the Document Scanning Experience in the Dropbox App right here.

Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unauthorized Charge on My Credit Card

Unauthorized Charge on My Credit Card

Maor91
New member | Level 2

Hi Dropbox Community,

I recently noticed an unauthorized charge on my credit card and I’m seeking advice on how to handle this situation. On 03/07/24, I was charged ₪18.57 by Dropbox. However, I do not have a subscription with Dropbox and did not authorize this charge.

Here are the details of the charge:

• Amount: ₪18.57
• Date: 03/07/24
• Payment method: ****6031

I am concerned about how my credit card information was obtained and used for this transaction. I would like to understand how this happened and what steps I need to take to resolve this issue. Has anyone else experienced a similar problem?

I have already tried to contact Dropbox support but have not been able to reach them directly. Therefore, I am turning to the community for help and advice. Any shared experiences or guidance would be greatly appreciated.

Thank you for your help!

Maor

1 Reply 1

Rich
Super User II

@Maor91 wrote:
On 03/07/24, I was charged ₪18.57 by Dropbox. However, I do not have a subscription with Dropbox and did not authorize this charge.

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

 


I am concerned about how my credit card information was obtained and used for this transaction. I would like to understand how this happened and what steps I need to take to resolve this issue.

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Rich Super User II
What do Dropbox user levels mean?