Forum Discussion

BRM-SC's avatar
BRM-SC
Explorer | Level 3
4 years ago

Unknown Credit Card Charge

Please contact me to identify a charge on our company credit card. We have no idea who is using the dropbox or if the charge is for an employee who is no longer with the company. I do have the 12 D...
billing
cancellations
Payments
Lawordsworth's avatar
Lawordsworth
New member | Level 2
4 years ago

Hi. I have a mystery Dropbox payment on my credit card. The ID number I should submit to check this with Dropbox is not 12 characters long, but 11 numbers and three letters. I seem to be going round and round the website and not getting anywhere. It is for a substantial sum! 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 years ago
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
 
 
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!