Updating billing address

[SMK66]

Has anyone successfully changed their billing address in Dropbox?

I have tried to change my billing address as I have moved and it will let me change the address but not the postcode.

I contacted the chat facility and was told that the only way to change my postcode was to downgrade my account and then PAY AGAIN to re-upgrade in order to change the details.  Alternatively they said I could wait until renewal which is 9 months away.

I cannot believe that if I have an account that I have paid £360 for that I cannot update my details without paying again.

Can anyone shed any light on this?

Thank you

[Rich]

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@SMK66 wrote:

I contacted the chat facility and was told that the only way to change my postcode was to downgrade my account and then PAY AGAIN to re-upgrade in order to change the details.

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Have you changed countries? If so, then you won't be able to change the current billing information on an active subscription because it could result in a change of currency. In such a case, the account needs to be downgraded (or let the subscription expire) and then you can make the necessary changes before upgrading again.

[SMK66]

Thank you for your reply.  I haven't changed countries, I am in the UK and staying in the UK.  I was able to change the house name, street and town, but not the postcode.  For that they said I had to downgrade and then re-upgrade and pay again.  Madness.

[kaaren68]

I also have this issue - did you manage to resolve it without downgrading (which sounds nuts!)? thanks Karen

[ffiigg]

I also have this issue - yet can only change the country and postcode, but not the street address...

The solution I received was that I needed to upgrade my plan to be able to update my address.

Awkwardly, the support chat person (Natalie) also stated: "Legally, Dropbox must display the same billing information on your invoice that you entered at the time of your purchase".

😐