My Dropbox account became Basic after a Business trial, even though I had paid for a personal plan.

Hey aohare21! Thanks for posting on our forum. 

Can you send me a screenshot of what you see on this page? 

When upgrading to the Dropbox team plan, did you get any refund for the previous personal subscription you had paid for? 

Let me know more details, and we’ll have a look.

Hi Nancy,

Thanks for your response. At the time I posted I hadn't paid for the upgrade, so no refund was issued. I was engaging with support and was on the live chat for about an hour and I wasn't getting anywhere - especially the live chat where I was consistently told which plan to get (despite sharing that I had already purchased a plan many times), so I panicked and spent the money upgrading to protect my files. Lesson learned- make sure everything is backed up on an external device and research alternatives for the future!

Hi again, aohare21! Apologies for the delayed reply. 

I had a look into our system and could indeed locate your support ticket. If there’s something else you may need, please let me know.