Upgraded my storage and it’s not showing in my account

[Mrrobertsphotography]

I upgraded my account a few days ago via apple iTunes and I get an error message. It took my money £9.99 but didn’t upgrade my Dropbox. My email is [email removed as per Community Guidelines]
P.s Wish it was easier to communicate with Dropbox this is really frustrating. 


Mark Roberts

[Megan]

Happy Monday @Mrrobertsphotography, welcome to our Community! 

Can you tell me more in regards to the error message you got? 

Also, keep in mind that when you upgrade your Dropbox account via the app on your mobile device, your subscription is administered by the app store platform, not by Dropbox. 

In your case, through the Apple store. Therefore, you should be able to view your invoice directly from the App Store following the instructions outlined in this article.

Give this a go, and let me know more.

 

[Mrrobertsphotography]

Thanks for your response.

[Megan]

Any time @Mrrobertsphotography! 

We're always one post away for any questions you may have.

Cheers.

[m4rtich]

I have the same issue as this user had. I upgraded to Dropbox Plus via the app, my supscription is visible in the Phone Settings (Apple). The money has been taken from my bank account but my plan in the app is still “Dropbox Basic”. When I click on upgrade once again, I get the pop up (from Setting, not from the app) that I am already subscribed to Dropbox Plus. Please help, I need storage ASAP.

[Walter]

Hey @m4rtich, sorry to hear about this.

May I ask if you've tried restoring your purchases as outlined here?

[m4rtich]

Hi Walter!

Yes I have. I get the error message: Unable to restore purchases - The operation couldn’t be completed. (NSURLErrorDomain error 409.)

[Hannah]

Thanks for letting us know, @m4rtich.

Would it be okay to reach out to you via email, so we can look further into this?

[m4rtich]

Of course! Please do 🙂

[m4rtich]

Hi @Hannah!

When can I expect your e-mail?
Thank you in advance.