Wrong Date of Birth

[Muhammad Mohsin]

Hello I have wrongly entered my date of birth today what should i do?

[Hannah]

Thanks for reaching out to us, @melvinkjames.

I have added your comments in the ticket you gave us and raised its priority, so a member of our team will be replying to you the soonest possible.

Let me know if you have any questions.

[bathtubdiver]

While upgrading to a new subscription I entered a wrong birth year. The system now tells me that my account will be locked in two day.

How can I fix this?

[Mark]

You need to contact support: www.dropbox.com/support. I'd also suggest making a backup of your data just in case the account is closed. 

[bathtubdiver]

I checked that of course. The link sends me here:

The chatbot doesn't lead me anywhere. I always end up with the information of contacting support.

The community leads me here.

As I understand it I have to verify my age to the support team. The question is: WHERE can I do that?

[bathtubdiver]

I have the same issue. Please kindly contact me per Email.

Thank You!

[Megan]

Hi @bathtubdiver, I hope you're doing well!
 

I just sent you an email. Please reply back to me, and we'll take it from there. 

Thanks! 

[Liimpuit CNC]

Hello!

I accidentally but in the wrong birth date. How can I change it?

[Megan]

Hey @Liimpuit CNC, sorry to hear about this.

I understand that an incorrect date of birth was entered while signing up for an account or while updating your account details.

If the date of birth that was entered does not meet the minimum age requirements, the user will be considered a minor as per our terms of service and the account will then be made inaccessible and deleted.

Can I send you an email, in order for us to have a closer look into this? 

Let me know!

[Liimpuit CNC]

Hello!

I have the same problem please can you help me? I also have 48h befpre my account get deleted.

[Liimpuit CNC]

it was enterd, when we tryed to conect two dopboxes, for work purposes