Wrong Date of Birth

[Muhammad Mohsin]

Hello I have wrongly entered my date of birth today what should i do?

[Alfie1]

I have entered the wrong date of birth and now I need to prove my age with my ID but I can not find a number or email to contact 

[Hannah]

Hey @Alfie1, thanks for reaching out to us and sorry to see you're having this issue.

Can I send you an email, so we can look into this?

[Bianca Leung]

I have the same problem? what can I do ?? no one can help me.

[Bianca Leung]

I have the same problem. Entered the wrong age. What shall I do? Please help

[Megan]

Hi @Bianca Leung, can I send you an email, in order for us to have a closer look into this? 

[sachshardul]

Requesting you to unblock the account it is not minor just wrongly dob written.

[Megan]

Hi @sachshardul, sorry to hear about that! 

We would need some account-specific info, in order to resolve this. Would it be okay for me to send you an email, so that we can have a closer look?

Keep me posted, and we'll take it from there!

[Luis Guerra]

I accidentally entered my birth year wrong when upgrading a dropbox to a family account. ow the profile will be suspended in 48 hours unless I contact customer support. I have not been successful contacting anyone as the link options are literally just this community board or a bot telling me to contact someone. 

[Nancy]

Sorry to hear this, @Luis Guerra. 

Please try logging a ticket with these steps and send me your ticket number here: 

1. Make sure that you are NOT signed in to ANY Dropbox account in your internet browser.
2. Go to this page https://www.dropbox.com/support/sign-in-issues, and click on the “Can’t sign in?” option.
3. Scroll down the page to “Submit a Help Request”.
4. Enter your information, make sure that you enter an email address that you currently have access to, and submit it.
5. You will then receive a confirmation email that will have a ticket number.

[Seema H]

I entered date of incorporation of the company at the time of making payment. Now it says I don't have the legal age and that my account will be closed. How can I modify my age? How do I simply change a birth date?? I need to make the payment immediately...