cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to know what we learned at IBC? Check out our learnings on media, remote working and more right here.

Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't log in "Previous sign-in interrupted" error

Can't log in "Previous sign-in interrupted" error

CaptainPablo
New member | Level 2
Go to solution

As it says above ... Can't log in "Previous sign-in interrupted" error.

Any help appreciated.

It's a business account if that makes any difference.

1 Accepted Solution

Accepted Solutions

Sam DBX
Community Manager
Hi everybody, 
 
Appreciate your comments here. We’d like to share some key takeaways from this discussion.
 
If you’re getting the ‘’ “Previous sign-in interrupted" error’’ please check if you hit the device limits of your account:
 
    • Dropbox Basic users can be logged into up to three devices at a time.
    • Dropbox Plus, Family, Professional, and Essentials customers can log into as many devices as they need.
    • Dropbox team users can log into as many devices as they need, but admins on Advanced, Business Plus, and Enterprise teams can limit the number of devices their teams can link.
 
Actions to take:
  • Unlink some, or all your devices. Instructions in here. 
  • Request your company Team Admin to manage your devices via the admin console: 
Tip 🎯they can use the Exception list to allow only you to have more than one connected computer.
 
 Video Tutorial here.
Screenshot 2024-01-03 at 12.20.46.png
 
This is the most recent info we've got for now. To keep things clear on the topic, we will be closing off this thread. If you’re still having issues, please start a new discussion and we’ll look into it!
 
Thanks,
Sam
 

View solution in original post

97 Replies 97

Walter
Dropbox Staff
Go to solution

Hey @CaptainPablo, sorry to hear about this.

 

Could you please clear your browser's cache or try another browser and let us know if you still get the same error?

 

If so, I'd appreciate a screenshot too.

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Deb R
Helpful | Level 6
Go to solution

I have the same error trying to add my work dropbox and then having them both show up in finder.  I have had no problem with my old Mac Air, I just got a new MacBook pro and it won't let me sign into the work account.  Chrome will allow it but it is still not showing up in Finder.  Any ideas?

Hannah
Dropbox Staff
Go to solution

Sorry to see that, @Deb R.

 

just to clarify, you are getting the error in the account tab in preferences on the desktop app, when trying to link the second account, right?

 

At which step of the process does the error appear?

 

Can you close the Dropbox app and relaunch it, to see if that makes any difference?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Deb R
Helpful | Level 6
Go to solution

I have tried that, and also re-installed the app.  It continues to happen.  I spent an hour on the phone with Apple and they feel it is something that may be in the cache for the app that is just keeping it in this loop and not allowing me to link the two in the app.  Additionally, when I went to reinstall it loaded immediately to my personal account leading us to believe that there is some remaining file(s) in the library that haven't been deleted.  We are out of ideas here and since it works on my other, older devices, I'm not sure what is going on.  This is a 5 day old machine and everything else works.  

Hannah
Dropbox Staff
Go to solution

Thanks for the update here, @Deb R.

 

Can you let us know this computer's exact OS version and which version of the Dropbox app you're using?

 

You can see the latter, by hovering over your Dropbox icon.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Deb R
Helpful | Level 6
Go to solution

183.3.6909 and OS Ventura 13.5.2 

macbook pro M2.  screenshot of my signin error every time I try to switch accounts from the login icon at the top right of my laptop.  As I mentioned, Apple believes there are some combination of dropbox cache and library items remaining from when we tried to reinstall.  I have restarted and worked with an Apple tech for over an hour.  This problem is not on my 2019 mac air; this machine is less than a week old.

Screenshot Dropbox App Second Sign In Rejection.png

Megan
Dropbox Staff
Go to solution

Hi @Deb R, I see that you're using a beta version of our app. 

 

As a first step, can you try going into your account settings on the Dropbox website and then turning Early releases off? 

 

After that, feel free to re-install the app, and let me know how it goes. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

igaming
Helpful | Level 5
Go to solution

Hi

 

Similar to Captain Pablo who raised an identical query, I am unable to install the Dropbox app on my new Macbook (13.5.2). 

It is a work Dropbox account.

Have tried both Safari and Chrome.

Early access tab is set to "off". 

Work IT is stumped.

 

Help please!

 

Nancy
Dropbox Staff
Go to solution

Hey @igaming! Can you please clarify if you’ve also tried our offline installer here?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Sam DBX Community Manager
  • User avatar
    SMB Techie Helpful | Level 5
  • User avatar
    Megan Dropbox Staff
  • User avatar
    Walter Dropbox Staff
What do Dropbox user levels mean?