Cannot log into Dropbox account

[Quangkhai]

I tried to log into my account , but cannot log in, there is an error message as below : 

Can you please help me solve that problem ?

Two-step verification text message couldn't be sent. <a href="/help/364">Help</a>

Thank you in advance

Thanh

[Mark]

As a temp measure can you use your backup codes?

Do you still have the number / phone?

https://help.dropbox.com/account-access/issues-two-step-verification

[Quangkhai]

I do not have backup code.

I'm still using my phone, but the problem is they do not send message to my phone (a Vietnamese location)

[Mark]

You were given backup codes when setting up the account - you have to tick to confirm you received them when setting up. You cannot proceed without them. Once you get back in download them immediately. If you ever lose your phone etc. and thus cannot receive texts there is no way, at all, to get around that without the codes. Your account becomes permanently lost. 

If you dont have them and its still not working you need to contact support. Do so via www.dropbox.com/support. Do so while not logged in (possibly via an incognito window). 

[Quangkhai]

I already asked the dropbox team support for this issue. Thanks

[biwaien123]

Hi,

Hope you have a good day!

Whenever I try to log into my account, it shows as below even though I have never changed my phone number or anything.

Two-step verification text message couldn't be sent. <a href="/help/364">Help</a>

Please kindly help and show me to resolve it.

Thank you!

[Quangkhai]

The same problem to me. I already sent email to dropbox team support. Let see how they solve this problem

[biwaien123]

So frustrating and It feels like it only happens in Vietnam. Hope they can support us and looking for good new soon. Thank you!

[Nancy]

Hi everyone, I’m sorry to hear you’re having this issue. 

@Quangkhai, have you received a ticket number from our support team? If yes, please send it over to me. 

@biwaien123, can you let me know from which platform are you trying to sign in to your Dropbox account, when receiving this error? Is it on www.dropbox.com or are you trying to link a new mobile/desktop device? 

Can you please switch browsers and let me know if you still see the same error?

[Quangkhai]

Hi Nancy,

Please see below for my ticket number.

Ticket #19556511: DB: Cannot log in dropbox on PC or Web

Thanks,