Cannot log into Dropbox account

[Quangkhai]

I tried to log into my account , but cannot log in, there is an error message as below : 

Can you please help me solve that problem ?

Two-step verification text message couldn't be sent. <a href="/help/364">Help</a>

Thank you in advance

Thanh

[Megan]

Hey @Quangkhai, thank you for the ticket number! 

I was able to locate it on our system, and I can see that it's being worked on. If you have any additional info, feel free to let the agent working on your case know. 

I hope this helps! 

[Henry-84]

Hey Quang Khai. Have you solved your problem yet? I am also having the same problem. I need help!

[Quangkhai]

No, not yet ! There are many people having the same issue. The dropbox system cannot send SMS to our primary phone number ! Not sure why !

[Henry-84]

Oh no. My data!!! 😓

[biwaien123]

It feels like this is technical issue from Dropbox and as of now there is nothing they can do.
I have not changed my phone, phone number or even my address(Vietnam) so I am pretty sure this is not my fault

Please keep checking and supporting each other to resolve this soon.

Thank you!

[Hannah]

Hey @Henry-84 and @biwaien123, thanks for your comments here.

Since @Quangkhai is already in communication with our support team about this, would you like us to also email you, so we can look into this internally?

[Quangkhai]

Hi  Hannah ,

My problem is solved. Thank you so much for your help.

Regards,

Quang Khai

[VJSC Staff]

same with my account.

===

I tried to log into my account , but cannot log in, there is an error message as below :
Two-step verification text message couldn't be sent. <a href="/help/364">Help</a>
===

Anybody can help.
Thank you in advance

--
Minh

[VJSC Staff]

chào bạn, mình cũng bị cùng một vấn đề

vấn đề của bạn đã được giải quyết thế nào thế ạ?

[Megan]

Hi @VJSC Staff, I'd be more than happy to help! 

Does this happen to all of our platforms, when you try to sign into your account? Can you send me a screenshot of the error you see too?

Keep me posted!