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Error 500 in Paper

Error 500 in Paper

huynhthxuanhien
New member | Level 2
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Dear,

Our file has some errors that occurred impacting our workload. Can you kindly check and advise us on this case? Thank you!

huynhthxuanhien_0-1663342276723.png

 



18 Replies 18

Chouette
Helpful | Level 6
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Seems to be back online now!

Try

Emma
Community Manager
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Hi everyone, thanks for reporting this!

The team is aware of this and working hard to get it resolved. The status page will be updated with the latest information. 


And as we on the community team use Paper for e v e r y t h i n g, we will be right there with you refreshing for updates.

Laureline
Community Manager
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Hi everyone, 

Good news: :white_check_mark: it :white_check_mark: is :white_check_mark: fixed! 

 

No need to frantically press that F5 button anymore 😁

 

Let us know if you're still experiencing any issues and we'll look into it!

meclem
Helpful | Level 5
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The problem is still here

 

Laureline
Community Manager
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Oh no @meclem !

This shouldn't be happening, I double checked with our engineering team that the issue was fixed last Friday. 

Are you getting an error 500 when you open any Paper doc at the moment? 

If it's not too much of a hassle, could you try opening one either in an incognito window, or with a different browser?

Thanks and keep me posted!

 

 

OdiousMaximus
New member | Level 2
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This still persists when you select to manage subscriptions, in order to delete your account. I am stuck getting 500 errors when trying to delete my account is this is so frustrating.

Megan
Dropbox Staff
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Hi @OdiousMaximus, happy Monday! 

 

Are you currently subscribed to any plans? Have you tried using a different browser by any chance? 

 

Let me know more!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Virginia2022
New member | Level 2
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Hi, 

 

I'm getting an error 410 when clicking on the link of an image from Drop Box.

Please help.

Hannah
Dropbox Staff
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Hey @Virginia2022, thanks for the nudge and sorry to see you're having trouble.

 

Have you tried opening the link from a different browser or a private browsing window, to see if that works?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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    Hannah Dropbox Staff
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    Virginia2022 New member | Level 2
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    Megan Dropbox Staff
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    Laureline Community Manager
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