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Hacked account - email address changed

Hacked account - email address changed

Originalwarby
Explorer | Level 3

Please help!

 

Someone accessed my Dropbox account somehow and after they reset the password, they changed the email address so I can no longer reset the password. How do I access my files before they are all deleted???

 

Can anyone please help me?

1 Accepted Solution

Accepted Solutions

Re: Hacked account - email address changed

Rich
Super User II

@Originalwarby wrote:

Someone accessed my Dropbox account somehow and after they reset the password, they changed the email address so I can no longer reset the password.


You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

View solution in original post

1 Reply 1

Re: Hacked account - email address changed

Rich
Super User II

@Originalwarby wrote:

Someone accessed my Dropbox account somehow and after they reset the password, they changed the email address so I can no longer reset the password.


You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

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    Rich Super User II
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