I have restored my email account - how can I have my files restored to my Dropbox?

gjdarr1954

I have restored my email account and need to have my files restored to my account so I can access them. I have been unsuccessfull.

Jay

Hi @gjdarr1954, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.

From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

Jay
Community Moderator @ Dropbox
dropbox.com/support

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View solution in original post

Hannah

Hi there, @gjdarr1954, and thanks for joining the Dropbox Community.

If I understand correctly, you've restored access to your email account and now need to access your Dropbox account, right?

Or do you already have access to the Dropbox account, but not to your files?

If you can clarify that, it would be really helpful.

Thanks!

Hannah
Community Moderator @ Dropbox
dropbox.com/support

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gjdarr1954

Restored email. Need files assigned to to the account

Hannah

Thanks, @gjdarr1954.

If you've restored access to your email address, you should be able to login to your Dropbox account and access your files from this page.

Were your files perhaps deleted? What happened to them?

Hannah
Community Moderator @ Dropbox
dropbox.com/support

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gjdarr1954

I have been paying 1999 per month on auto pay for the files to be kept.

Rich

@gjdarr1954 wrote:

I have been paying 1999 per month on auto pay for the files to be kept.

You need to provide more information before anyone will know how best to help you.

What was the original issue? Were you unable to sign in to your account because you lost the email, and now you have the email back? Have you tried signing in to the account now that you have your email back? If so, what happens? etc.

gjdarr1954

I have not gotten Drop Box restored, nor have access to my entire life files? I need help ASAP

gjdarr1954

Does Drop box have a phone connect number to support?

Mark

@gjdarr1954 wrote:

Does Drop box have a phone connect number to support?

Only for paying (i.e. not Trial) Business Customers.

All support options depend upon what plan you are on and are listed at www.dropbox.com/support.

However, as @Rich said you've not actually said what the issue is so nobody can help or assist you.

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gjdarr1954

Original issue, unable to log into account because me email address has been hacked.

Now my files are all missing with decades of information

I have restored my email account - how can I have my files restored to my Dropbox?

I have restored my email account - how can I have my files restored to my Dropbox?

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