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MrsPibbX's avatar
MrsPibbX
Explorer | Level 3
1 year ago

I'm getting an Error 500 on my Paper doc. Why?

Is there anyone still monitoring this discussion? if so I need help, tried different browser, private browsers, nothing is working and its only happening for 1 file.   Pls help!
Dropbox Paper
Web
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey MrsPibbX, I'm here to help!

 

What file type are we talking about? 

 

Also, if you use the search-bar on the top right to locate the file, are you able to find it inside your account? 

 

Let me know more!

MrsPibbX's avatar
MrsPibbX
Explorer | Level 3
1 year ago

Its a Dropbox Paper document -- called 'CHARACTER OUTLINE'. I saved it into a folder that I created and it seems since then, I've gotten the Error. Over the last month or so, it has been showing the 500 Error Message while no other paper docs are showing this error.

 

 

 

 

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey MrsPibbX, thanks for the heads up! 


    Did you try my suggestion above about searching a file, and if so, what was the result? 

     

    One more thing: have you also tried clearing the cache on your current browser, just to rule that out of the window too? 

    • MrsPibbX's avatar
      MrsPibbX
      Explorer | Level 3
      1 year ago

      Hi Megan -- tysm / sorry my previous message was so weird, I originally included a screenshot of the document in the folder (which is why I included the doc name).

      also Yes, just tried to find the doc in the search bar in Dropbox (Main) no luck. And in Dropbox (Paper), I'm only seeing it in the folder -- no where else.

       


      Should I assume its 🪦?

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        Hi MrsPibbX, do you see any history of the file in the events page or the deleted files page?

         

        Are you certain that this is the only Dropbox account that you use and login to on the browser?

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