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Bharath T's avatar
Bharath T
Explorer | Level 3
1 year ago

Login Difficulty due to 2FA & no access.

Hi, I've lost access to my dropbox account. It is setup with two factor authentication. My mobile recently broke, causing me to lose my backup codes. So I am unable to get the code in order to ...
account access
Account Settings
security
Mark's avatar
Mark
Icon for Super User II rankSuper User II
1 year ago
Bharath T wrote:

But I lost my 2FA codes.

Which is, unfortunately, only your responsibility. 

You are clearly told when setting up 2FA that you must keep them safe and that they are needed to regain access. If you dont have them you have almost certainly lost the data and accounts. 

 

As I said, however, I am not an employee. The only people who can help are on the ticket you referenced earlier. 

Bharath T's avatar
Bharath T
Explorer | Level 3
1 year ago

Okay thank you for responding Mark .

My dropbox account logout in authenticator application. How to login in authenticator without Dropbox QR Code.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey Bharath T, did you reply to the agent on the ticket, so that they can continue assisting you with your case?

  • Bharath T's avatar
    Bharath T
    Explorer | Level 3
    1 year ago

    Yes Hannah , I have replied to the agent on the ticket. Thank you for reminding me.

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