cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you interested in hearing how one of our Community members uses Dropbox for sailing trips? Read all about it here.

Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Set up issues says "Create Account Failed; Sorry, an error occured plese try again later"

Set up issues says "Create Account Failed; Sorry, an error occured plese try again later"

mquattro
New member | Level 2

Hello,

 

My company is going to tablets in the field (ipad) and we have set up individual gmail accounts (new) and are setting them up with dropbox. We have started with 10, but three of them are giving me the error code "Create account failed; Sorry, an error occured. Please try again later." There seems to be no rhyme or reason, it didn't happen in any specific order either and they were all set up the exact same way. What can I do to resolve this situation?

6 Replies 6

Nancy
Dropbox Staff

Hey @mquattro, and thanks for posting this here. 

 

Do you mind uploading a screenshot of the specific error you keep receiving? 

 

Does this occur on multiple web browsers/incognito window? 

 

Keep me posted.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

mquattro
New member | Level 2

Hi,

 

I can't actually put in the screen shot, so I had to take a picture and the jpeg is too large. All I can do is describe it, as it happens during the set up page and gives that exact error. It lets me go no farther, but those are the words it gives. What I don't understand is the "try again later", so it isn't invalidating the email address or anything else and this was not an issue for the other 7 ipads. If you really need the screen shot I can see if I can shrink it down, but as of right now it won't let me insert it.

Megan
Dropbox Staff

Hi @mquattro, are all of these Dropbox accounts created using the same network? 

 

Also, it sounds like you were able to create 7 of them, right? Did you do this during a short time span? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

mquattro
New member | Level 2

Hello! yes, I did, but they were all on seperate tablets with seperate, unique gmail addresses.

mquattro
New member | Level 2

And when you say same network, do you mean wifi network or cell network?

Megan
Dropbox Staff

Hi @mquattro, thanks for your patience! 

 

It looks like you hit our account creation limit in a day. You should now, that's been 7 days since you last contacted us, be able to continue to create them normally, however, if you are in a hurry again in the future, you can try switching to 5G on their phones (or tablets). Or you can also use another trustworthy IP address to create new accounts. 

 

Keep in mind that we take this action to ensure our user's account security.

 

I hope this clarifies! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Megan Dropbox Staff
  • User avatar
    mquattro New member | Level 2
What do Dropbox user levels mean?