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When I sign in, I get the message: Your browser appears to be blocking dropboxcaptcha.com. Why?

When I sign in, I get the message: Your browser appears to be blocking dropboxcaptcha.com. Why?

David Harries
Helpful | Level 5

When signing in I usually get the message: Your browser appears to be blocking dropboxcaptcha.com, which is required for authentication. To resolve this issue, please update any anti-virus or ad-blocking software settings to allow connections to dropboxcaptcha.com.

Please can anyone advise?  I don't understand this or how to combat it.  Thanks.

4 Replies 4

Megan
Dropbox Staff

Hey there @David Harries, sorry to hear you're having issues with this.

 

Can you please try a private browsing window without any extensions or plugins running and let us know if you notice any difference?

 

You can also check to see if any plugins or add-ons may be interfering, by disabling them temporarily. 

 

Thanks!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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steve_a
New member | Level 2

I am having the same issue trying to login via multiple browsers (including in private sessions).  I have cleared my cache and cookies, restarted, running no plugins and not having issues on any other site.  This is the message I am getting:

 

Your browser appears to be blocking dropboxcaptcha.com, which is required for authentication. To resolve this issue, please update any anti-virus or ad-blocking software settings to allow connections to dropboxcaptcha.com.

Walter
Dropbox Staff

Hey @steve_a, sorry to hear you're having issues with this.

 

If possible, have you tried another wifi network or doing this via cellular data?

 

A screenshot of the exact error you're getting would also help, so feel free to add one in your next reply. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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TechyBoyzIT
Explorer | Level 3

Disable IPv6 on your network card. Dropbox doesn't play nice with IPv6. They wont admit it but this solves 99% of issues like this.

Screenshot_2.png

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    TechyBoyzIT Explorer | Level 3
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    Walter Dropbox Staff
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    steve_a New member | Level 2
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