Security and Permissions
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When signing in I usually get the message: Your browser appears to be blocking dropboxcaptcha.com, which is required for authentication. To resolve this issue, please update any anti-virus or ad-blocking software settings to allow connections to dropboxcaptcha.com.
Please can anyone advise? I don't understand this or how to combat it. Thanks.
Hey there @David Harries, sorry to hear you're having issues with this.
Can you please try a private browsing window without any extensions or plugins running and let us know if you notice any difference?
You can also check to see if any plugins or add-ons may be interfering, by disabling them temporarily.
Thanks!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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I am having the same issue trying to login via multiple browsers (including in private sessions). I have cleared my cache and cookies, restarted, running no plugins and not having issues on any other site. This is the message I am getting:
Your browser appears to be blocking dropboxcaptcha.com, which is required for authentication. To resolve this issue, please update any anti-virus or ad-blocking software settings to allow connections to dropboxcaptcha.com.
Hey @steve_a, sorry to hear you're having issues with this.
If possible, have you tried another wifi network or doing this via cellular data?
A screenshot of the exact error you're getting would also help, so feel free to add one in your next reply.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Disable IPv6 on your network card. Dropbox doesn't play nice with IPv6. They wont admit it but this solves 99% of issues like this.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
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