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Re: How to deactivate smart sync

How to deactivate smart sync

jxrgen
Helpful | Level 6

Hi, is there any way to completly deactivate the smart sync "feature"?

 

Since that was introduced the dropbox service became really messy. I use selective sync a lot, now I have always I add new files activate for all new files to have them offline available. As I don't want to use smart sync at all and always have my files offline available I just want to deactivate that function completely but it seems that there is no setting in the settings.

 

(And what is this annoying "Labels" thing, is it even a problem to get a forum running without annoying ppl with useless features?)

19 Replies 19

Hannah
Dropbox Staff

Hey @jxrgen, can you right/control click the Dropbox folder itself and choose to make it available offline, to see if that helps?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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jxrgen
Helpful | Level 6
yes i can

Megan
Dropbox Staff

Hi @jxrgen, did the content switch to offline after this?

 

You also mentioned changing the system extension, in the online mask. Could you walk me through the steps you took, in order to achieve that, please? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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jxrgen
Helpful | Level 6

I disabled the system extension like Hannah suggested with this manual: Dropbox system extension.

However, as this system extension is not necessarry for current macOS systems anyway I doubt that this will deactivate the smart sync on my Mac.

 

And yes, if I right click and "make offline" it downloads the content. Just like I said, nothing changed.

kyle88204
Helpful | Level 5

Screenshot 2023-01-26 at 08.51.14.jpg

kyle88204
Helpful | Level 5

I just realized when I add a new file shortly after the cloud icon beside the file name disappears and the file seems to be available in offline mode.  If this continues then my problem seems to be solved. I just had to choose make available offline the current files I have in dropbox for those to be available.   Hopefully they don't touch this again.

Megan
Dropbox Staff

Keep an eye on this, and let us know if you come across any problems in the future @kyle88204


Megan
Community Moderator @ Dropbox
dropbox.com/support


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jxrgen
Helpful | Level 6

so, is there a solution for current macOS systems too? @Hannah @Megan 

Hannah
Dropbox Staff

Hey @jxrgen, the way the Dropbox for macOS app works, new files will indeed sync as online-only.

 

As a workaround, you can make your entire Dropbox folder available offline.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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jxrgen
Helpful | Level 6

that does not work because everytime i add a new folder it is set to only online by default ... that is acutally the essence of the problem

Need more support?