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Issue with removing old (unlinked) devices in Dropbox account settings page

Issue with removing old (unlinked) devices in Dropbox account settings page

VIP1
Helpful | Level 6

Hi Dropbox community,

 

Recently, I noticed that all of my devices from the entire history of my Dropbox app usage are listed again in the "Settings => Devices" section

 

Upon attempting to remove these old devices by clicking on the trash icon next to the respective device hostname, I encountered a problem. Instead of successfully removing the device, the page simply refreshes without any changes, and no error message is displayed (only green message with "Host dismissed" text)

 

I have made several attempts to resolve this issue, including refreshing the page, logging out and logging back in, and clearing browser cache, but the problem persists.

1 Accepted Solution

Accepted Solutions

VIP1
Helpful | Level 6

Just received an email from Dropbox support. After a few confirmations from my side, the support team briefly mentioned the following:

 

  1. Having a UI button that does nothing - It's expected
  2. Having a confirmation text message like 'Host dismissed' that doesn't mean anything is also expected
  3. Keeping a lot of dumb hostnames from childhood forever without any option to delete them, even with a paid Dropbox subscription - It's expected

im serious😵

View solution in original post

14 Replies 14

Jay
Dropbox Staff

Hi @VIP1, thanks for posting today!

 

Could you try switching browsers and then removing the devices to see if this helps?

 

Keep me posted!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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VIP1
Helpful | Level 6

Hi Jay,

 

Thank you for your prompt response.

 

I have just tested the device removal process using Google Chrome (fresh setup with default settings with no custom extensions), and unfortunately, I encountered the same behavior as with Safari 17.1. The issue persists, and the devices are not being removed successfully 😢

Jay
Dropbox Staff

Could you attach a screenshot showing your devices page, and the error you're getting when removing them?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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VIP1
Helpful | Level 6

screen-capture-2.gif

 

I have only green text message with text "Host dismissed". Same behavior on mobile as well

Jay
Dropbox Staff

Could you try doing a forced refresh of the cache in your browser, just to ensure that the devices that were removed no longer appear there?

 

The steps to do this on Chrome are Shift+Command+R.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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KalebC
Explorer | Level 4

Hello Jay. I don't know whether VIP1 solved his problem, but I'm having the same one. Followed all the steps you provided (including the last) and I'm still not able to remove any device.

VIP1
Helpful | Level 6
Hi Jay,

Thank you for the suggestion. I followed your instructions and performed a forced refresh of the cache using Shift+Command+R on Chrome. Unfortunately, this absolutely did not resolve the issue, and the removed devices still appear in the device history.

Just to provide additional context, I have also attempted the device removal process on a lot of different devices, both mobile and desktop, and the result remains consistent - I am unable to remove devices from the history.

Hannah
Dropbox Staff

Thanks to both for the additional info.

 

One more question @KalebC, can you also please check and let us know which browser you're using and which version of the browser?

 

As for you @VIP1, can we send you an email, so we can look further into this?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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VIP1
Helpful | Level 6
Yes, please:) You can contact me by Dropbox email
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Top contributors to this post

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    VIP1 Helpful | Level 6
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    Hannah Dropbox Staff
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    KalebC Explorer | Level 4
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