Missing sync option (smart sync)
Where do i actually find the **bleep** smart sync, I either have to download and then sync or went to the website to access the file. With all the youtube guide I watched none of the preferences option are the same to each other.
I am using a Windows 10 Laptop if that mean anything.
Accepted Solutions
Hey @x184926, can you go to the general tab in your account settings and make sure the 'Dropbox system extension' is enabled?
Hannah
Community Moderator @ Dropbox
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Have you actually logged in to your account and set it up on the device yet? Those options looked greyed out as the system isnt running yet.
Make sure you are logged in, set up and syncing and THEN set it up. OR uninstall completely and reinstall and use the advanced options to set it up as you go.
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What is the Dropbox version and what does it say if you mouse over its icon on your status bar?
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Hi @x184926, I'd be happy to help with that!
If you access your Dropbox folder, and right click on a file, or folder what options do you have there?
Also, do you use a paid plan on your end, since this feature would be for subscribed users only?
Let me know more!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi @x184926, I'm afraid that you might not have access just yet.
However, there is a chance that you do. You can see in this product update, that we're slowly working on changing that for Basic accounts.
What is your plan at the moment?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hannah Dropbox Staff
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x184926 Explorer | Level 3
