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Not receiving 6 digit verification code

Not receiving 6 digit verification code

elhdesigner
Helpful | Level 5
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I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay a monthly subscription fee so I don't think my account has been shut down as I have seen in other threads. I NEED these files!

1 Accepted Solution

Accepted Solutions

elhdesigner
Helpful | Level 5
Go to solution

Hey Jay, 

I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!

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195 Replies 195

Jay
Dropbox Staff
Go to solution

Hi @elhdesigner, thanks for bringing this to our attention.

 

Could you try adding no-reply@dropbox.com to your inbox in order to see if you can receive the email when attempting to sign in again?

 

Are you writing to us now on the Community from another account?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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elhdesigner
Helpful | Level 5
Go to solution

Hey Jay, 

I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!

Jay
Dropbox Staff
Go to solution

Thanks for the update, I'm glad to hear that you were able to login to your account.

 

Enjoy the rest of your week!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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NHT
Explorer | Level 4
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I have been trying to access my dropbox and have not received any 6 digit access code email.

I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem.

 

Need help, please.

 

Thanks.

Megan
Dropbox Staff
Go to solution

Hi @NHT, welcome to our Community! 

 

Since we would need some account-specific info, in order to help you with your 6 digit verification code access, can I send you an email, in order for us to have a closer look into this? 

 

Keep me posted, and we'll take it from there! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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NHT
Explorer | Level 4
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Hi @Megan

 

Thanks for your prompt answer.

 

Yes, of course you can sent email.

 

Thanks.

 

Nuno

Megan
Dropbox Staff
Go to solution

Hi @NHT, I just sent you an email, I'll see you there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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NHT
Explorer | Level 4
Go to solution

Hi Megan,

 

I didn't receive any email.

Walter
Dropbox Staff
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Hey @NHT, did you check your email's spam/junk folder as well? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Top contributors to this post

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    Jay Dropbox Staff
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    Meraj ansari Explorer | Level 3
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    Saxa421 Explorer | Level 3
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    Megan Dropbox Staff
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