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Unable to change the name of a device

Unable to change the name of a device

Bob-SF
Explorer | Level 3

I am unable to change the name of a device (an iPad) that appears in the online Security panel of my account. On the iPad I delinked the device from my Dropbox account, then confirmed that it disappeared from the device list in the online Security panel. Then on the iPad I changed the device name using the prescribed method. I verified that the name had been changed in the Apple ID section of the iPad settings. Then using the Dropbox app on the iPad, I added the device to Dropbox again. It reappeared in the Security panel of my online account, but without the name change. So I am stumped. Changing the name of a device should be easy to do.

9 Replies 9

Walter
Dropbox Staff

Hey @Bob-SF - thanks for bringing this to our attention.

 

Could you please remove the device again from your security page after clearing your browser's cache and the Dropbox mobile app's cache as well?

 

If the issue persists, please send us a screenshot so that we can have a visual too.

 

Thanks! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Bob-SF
Explorer | Level 3

Walter, I did as suggested, but it didn't change the situation. Attached is an annotated screenshot that indicates the problems I'm having.

Security-panel.jpg

Nancy
Dropbox Staff

@Bob-SF, is it OK if we log a ticket for you to this email address? Our team can investigate this further this way.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Bob-SF
Explorer | Level 3
Yes, please do, and thanks.

Nancy
Dropbox Staff

Hey Bob! Please check your email’s inbox/spam folder, and reply back to my message, when you get the chance.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Bob-SF
Explorer | Level 3

I did reply, but if you want me to confirm that the email address is mine, it is.

Jay
Dropbox Staff

Hi @Bob-SF, I've checked the ticket on our system, and I can't see any response from you yet. 

 

Could you try replying to the email sent by the support agent again?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Bob-SF
Explorer | Level 3

I just did reply — for the second time.

Nancy
Dropbox Staff

Hey @Bob-SF, I saw your latest email, and I’ve replied.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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    Nancy Dropbox Staff
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    Bob-SF Explorer | Level 3
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    Jay Dropbox Staff
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