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Cant get rid of external drive. What can I do?

Cant get rid of external drive. What can I do?

JP Rosa
Explorer | Level 3

My drop box is empty and I was getting constant request to upgrade / no space. I think I worked out that this was caused by an external drive that I certainly never asked DB to back up, but, whatever. So I find this drive but I simply cant get rid of it. 

As I try to simple delete it, it sends me to backup settings, it sends me to the DB installation page for whatever reason. 

so I click " I don't have access" and it tells me to sign out of the device.

Of course, there is no such device under my listed devices, so I figured I should unlink my primary desktop and sign back in. 

-Now I cant sign back in; it does not recognize the security codes sent to my email 😤

 

1. I never opted or asked for any drive back up service; don't want it. I just need the desktop folder

2. How do I simply delete this external drive? Its 8GB, I cant get rid of it.

3. I can get rid of dropbox though: Stop screwing up the APP with **bleep** no one asked for. kust give me a list of features to opt in or out, dont just push them in.

 

 

JPRosa_0-1692538002854.png

JPRosa_1-1692538168887.png

JPRosa_2-1692538349241.jpg

 

 

4 Replies 4

JP Rosa
Explorer | Level 3

oh and PS 

when it sends me to backup settings, I clearly have nothing set up, yet the folder remains there, making sure I look for better cloud backup solutions.

JPRosa_0-1692542326103.png

 

JP Rosa
Explorer | Level 3

lets try again, since my previous post was ignored, and this is obviously a bug. 

This tutorial does not match anything on the app menus and I cant see the external drive anywhere 

How to delete Dropbox Backup - Dropbox Help

 

JPRosa_4-1692602536950.png

where are these menus? not on app, not on preferences. in manage backups, I have nothing set up.

 

see? no external drive.

JPRosa_0-1692602095370.png

I see it here: 

JPRosa_1-1692602165967.png

but I cant delete it here because it sends me to backup settings 

JPRosa_2-1692602235719.png

backup settings send me to the app, where there is no drive, in fact nothing is set up 

JPRosa_3-1692602430695.png

 

so Im going around in circles and this is obviously not working very well. 

 

Any ideas? 

JP Rosa
Explorer | Level 3

Found the drive and deleted it in dropbox/backup/all / Thanks to the twitter folks.

 

The consoles, portals and all else do not point to this specific folder, where one can ACTUALY delete a backup.

Please update your guides, this should have been simple.

 

Megan
Dropbox Staff

Hi @JP Rosa, happy Monday! 

 

Glad to see everything is back on track for you. If you need anything else, we'll be one post away.

 

Thanks! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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