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Complaint regarding Dropbox's sabotage of the Mac app for free users

Complaint regarding Dropbox's sabotage of the Mac app for free users

New member | Level 2


Dear Dropbox Support,


I am writing to express my deep frustration and disappointment with the recent changes made to the Dropbox Mac app for free users. As a long-time user and advocate of Dropbox, I am appalled by the current state of the application and the treatment of loyal users like myself.


Firstly, the Dropbox Mac app has become virtually unusable, as it frequently locks up and restarting the application does not resolve the issue. This renders the app completely ineffective, hindering my ability to access and synchronize my files seamlessly. Such a significant deterioration in performance is unacceptable and reflects poorly on Dropbox's commitment to user experience.


Furthermore, I was shocked to discover that Dropbox now restricts free users to syncing only one file at a time. This severely hampers my productivity and workflow, as I rely on Dropbox to synchronize multiple files simultaneously. This sudden limitation has had a detrimental impact on my ability to work efficiently and has caused unnecessary delays in my projects.


To exacerbate matters, despite deleting several gigabytes worth of files from my Dropbox storage, the app still claims that I am out of space. I find it ludicrous that Dropbox continues to hang up on the first file and erroneously displays the "out of space" message, even after taking substantial measures to free up storage. This technical glitch is not only frustrating but also reflects a lack of attention to detail and quality assurance on Dropbox's part.


Moreover, I cannot help but feel that these recent changes and issues are part of a deliberate effort by Dropbox to coerce long-time users like myself into upgrading to a paid plan. As someone who has been using the Dropbox app since its inception, I have actively recommended it to friends and colleagues, thereby contributing to its growth. However, the current situation leaves me with a bitter taste, as it seems Dropbox is prioritizing monetary gain over the satisfaction and loyalty of its original users.


I kindly request that you address these concerns promptly and take the necessary steps to rectify the issues outlined above. As a valued user, I believe it is crucial for Dropbox to uphold its reputation for reliability, user-friendly functionality, and fair treatment of all users, regardless of their payment status.


I hope to receive a satisfactory resolution to these problems soon. I look forward to hearing back from you regarding the actions Dropbox intends to take to resolve these issues and restore the trust and confidence I once had in the service.



1 Reply 1

Dropbox Staff

Hi there @breyerwhite, thanks for taking the time to share your thoughts on this. Your feedback has been noted in our system. 


I'm assuming you're familiar with this Help Center article, which outlines the expected changes on the new desktop app for Mac OS - right? 


As for the issue you mentioned about being able to sync only one file at a time, could you provide some additional information?


If you could also send us a screenshot of the app's exact status and version as shown in your menu bar and one of the 'out of space' messages you get, I'd appreciate it.


Let us know what you find and we'll take it from there. 

Community Moderator @ Dropbox

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