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Difference between the storage quantity on my mobile and on my computer

Difference between the storage quantity on my mobile and on my computer

Floche
Explorer | Level 4
Go to solution

Hi, I just made room on my account storage on my computer. It shows 1,6 Go filled up. But when I access it from my phone, it shows 6,2Go filled up and tells me my account is too full (I have the free 2Go account)
Why is there a difference?

1 Accepted Solution

Accepted Solutions

Hannah
Dropbox Staff
Go to solution

Hmm, in this case, it seems that you enabled our backup feature for that drive.

 

Perhaps you agreed to it by accident, the last time you plugged the drive in to your computer.

 

But now that you deleted the backup, it will no longer take up space in your Dropbox, so you are good to go!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

15 Replies 15

Hannah
Dropbox Staff
Go to solution

Hi there @Floche, thanks for letting us know about this.

 

Is it possible that you have signed in to two different Dropbox accounts on these devices?

 

Meaning, do you see the same email address on the Dropbox website, when you login from your computer here, as on the mobile app? 

 

And also, what do your account settings report as your used space here?

 

Let me know and we'll go from there.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Floche
Explorer | Level 4
Go to solution
Hi,
On my account from your link, it say 6,2Go... but from my computer, I got the storage info directly from the Dropbox file and not the website... I need to check from the website only ?

Hannah
Dropbox Staff
Go to solution

Thanks for the update here, @Floche!

 

The Dropbox website will show you exactly how much space the files saved to our servers are taking up.

 

If you see a different size locally, could it be that you used selective sync, to remove some of your folders, so they don't take up your hard drive space?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Floche
Explorer | Level 4
Go to solution
Hi, tanks a lot for your help...
I didn't use the selective sync option... I just deleted some file from my desktop dropbox...
But those file don't appear online eather... so I'm not sure if that's the problem...
How can I see from Dropbox online the size of each folder ?
Thanks a lot

Hannah
Dropbox Staff
Go to solution

Not a problem!

 

Hmm, perhaps the desktop app is still trying to sync the deletions you made.

 

Can you check the sync status of the application, by hovering over the Dropbox icon in your system tray/menu bar with your mouse?

 

And you can see how to calculate the size of a folder on our website, by following the steps in this article.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Floche
Explorer | Level 4
Go to solution
Hi,
I don't have the Dropbox icon on my notification space... I deleted the app from my computer. I'm trying to download it again but I'm having some trouble with my connection...
In the meantime, I calculated the size of each folder from Dropbox online and it adds up to arroud 1,27Go... so why is it still telling me that I have 6,25Go in storage ?
Also, from the page to download the app, before I deleted it... it said the the sync was complete...

Floche
Explorer | Level 4
Go to solution
Hi,
I don't have the Dropbox icon on the notification zone. I deleted the app from my computer, I'm trying to download it again but I'm having connection issue...
In the meantime, I calculated the size of each fonder from Dropbox online, and it adds up to arround 1,27Go.
From the app install page, before I deleted the app, it said the sync was complete...
So I don't understand why the the account says I have 6,25Go of storage...

Floche
Explorer | Level 4
Go to solution
Hi.
I downloaded the desktop app again and the icon says it's sync properly.
I calculated the size of each file and it added up around 1.2go... but my account still says I got 5.4go filled up (I deleted a shared folder)
I don't understand...

Hannah
Dropbox Staff
Go to solution

Can you send me some screenshots showing this discrepancy, please?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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    Hannah Dropbox Staff
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    Floche Explorer | Level 4
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