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Hi, I just made room on my account storage on my computer. It shows 1,6 Go filled up. But when I access it from my phone, it shows 6,2Go filled up and tells me my account is too full (I have the free 2Go account)
Why is there a difference?
Hmm, in this case, it seems that you enabled our backup feature for that drive.
Perhaps you agreed to it by accident, the last time you plugged the drive in to your computer.
But now that you deleted the backup, it will no longer take up space in your Dropbox, so you are good to go!
Hi there @Floche, thanks for letting us know about this.
Is it possible that you have signed in to two different Dropbox accounts on these devices?
Meaning, do you see the same email address on the Dropbox website, when you login from your computer here, as on the mobile app?
And also, what do your account settings report as your used space here?
Let me know and we'll go from there.
Thanks for the update here, @Floche!
The Dropbox website will show you exactly how much space the files saved to our servers are taking up.
If you see a different size locally, could it be that you used selective sync, to remove some of your folders, so they don't take up your hard drive space?
Not a problem!
Hmm, perhaps the desktop app is still trying to sync the deletions you made.
Can you check the sync status of the application, by hovering over the Dropbox icon in your system tray/menu bar with your mouse?
And you can see how to calculate the size of a folder on our website, by following the steps in this article.
Can you send me some screenshots showing this discrepancy, please?
For more info on available support options for your Dropbox plan, see this article.
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