Storage Space
Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
My files are no longer syncing with another app due to dropbox incorrectly stating that I am out of storage. I just deleted almost everything (which still wasn't over storage even then) but it didn't help. I only have one folder left, which takes up only 22MB. But Dropbox is lying that I am using 2.08GB out of my allocated 2GB. My account info says all 2.1GB are personal, no shared files at all. Screenshot 1 shows how my only folder is 22MB. Screenshot 2 shows Dropbox lying that I have used up everything.
Anyone know how I can fix this?
Have you deleted your backups at www.dropbox.com/backups ?
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
Have you deleted your backups at www.dropbox.com/backups ?
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
Thank you - this was the issue. I had no idea Dropbox had suddenly decided to backup my entire laptop and the UI didn't show it as far as I can tell. Many thanks for the quick resolution!
@WhyForceAUsernameToReadForum wrote:
I had no idea Dropbox had suddenly decided to backup my entire laptop and the UI didn't show it as far as I can tell.
Dropbox doesn't do this on its own. You either need to go into Preferences and enable it manually, or you inadvertently enabled it during installation by just clicking by the option when it was presented (not opting out).
Who do Dropbox need backups? i thought these are cloud storages automatically
How soon it take to refresh the storages ?
As i deleted the backup files. Dropbox still shows i used up 23GB
Hey @Jean Chan, I'm sorry to see you're having an issue with your storage.
Can you check the plan tab in your account settings, to see how much usage it reports there?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Using 23.3 GB of 23.25 GB
But i have calculated all my files. It doesn't add up to 23.3Gb
@Jean Chan wrote:
Who do Dropbox need backups? i thought these are cloud storages automatically
The backup functionality is separate from your cloud storage. The main difference is that your cloud storage syncs data between multiple devices. Data saved through the backup process doesn't sync; it's just stored. You can read more about it here:
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!