Forum Discussion

equitone's avatar
equitone
Explorer | Level 4
4 years ago

Dropbox nearly empty but tells me it is full

Hi, This is very weird. I use dropbox basic, and over the many years, I've earned myself about 5GB. However, despite emptying everything out, it is saying I'm out of space. I've tried the followi...
Dropbox Basic
Quota
Storage space
Rich's avatar
Rich
Icon for Super User II rankSuper User II
4 years ago
equitone wrote:

I'm currently using less than 1GB, and think it must be something at the server end causing the problem.

It won't be at the server end. Check your Backups page. If you have no backups and you've deleted files in your account, wait a few hours for your usage to be recalculated by Dropbox.

equitone's avatar
equitone
Explorer | Level 4
4 years ago

 

HAT fixed it, but I had to reformat a drive to stop it backing up. I'd somehow accidentally set it to backup one of my portable drives. I've been to the backups page on Dropbox, but can't figure out how to stop it.

Thanks I'm ;much relieved.

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi belorecu & moske86, I'd be happy to help! 

     

    Have you checked to make sure that you don't have any shared content, that might be taking place in your Dropbox account? 

     

    What about any active Backups?

     

    Let me know more!

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!