I received a 25GB HP Promotional dropbox space increase, yet I should have received 100GB

[BeAuMaN]

Hello,

I took some time to review the terms of your HP Promotion:

https://help.dropbox.com/accounts-billing/space-storage/hp-promotion

The table indicates that HP Devices purchased on or after 9/1/2020 are to have a promotional offer of 100GB of Dropbox space for 12 months.

I purchased a HP 15t-dy200 Touch Laptop directly from HP's website on 11/26/2020. This laptop was assembled new on 12/03/2020, and was delivered on 12/10/2020. By all accounts it should have the 100GB Dropbox offer, however it only came with the 25GB offer through the pre-loaded software, which was added to my account.

Is there any way that support can fix this? I have receipts for my laptop purchase.

Thanks.

[Pd4st]

Walter

Yes. Do you need me to email the support email in your post?

[Walter]

No need for that @Pd4st. I've just used the email address that's connected to your profile here on our Community.

Whenever you get the chance, please take a look at your inbox and we'll take it from there.

Same goes for you too @kyull; thanks for the nudge!

[Ron82]

I'm experiencing the same problem. I have received 25 GB instead of 100 GB for HP promo. Can anyone please look into that?

Thank you in advance!

[Walter]

Hey @Ron82, thanks for the nudge!

I'll be happy to look into this for you. Would it be OK if I used the email address that's connected to your profile here on our Community to do so?

[mackillopsj]

I purchased an HP Omen laptop this year (2021) and should have received 100GBs for free. However, my laptop only had the 25GB promotion that didn't even come through when I signed up via the link. Now I am stuck with only 2GB space for 10GB of data that I need to transfer. Please help.

[Walter]

Hey @mackillopsj, thanks for joining the discussion here and sorry to hear you're having issues with redeeming your HP promotion.

May I reach out via email to have a further look internally?

[mackillopsj]

Yes please

[Walter]

Sure thing @mackillopsj. You've got  

[mackillopsj]

Thanks Walter, I've just replied to your email.

[oof_magoof]

I'm in the same boat, however, I didn't even get the 25GB when I did the promo. I only got 2GB.