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Incorrect dropbox space usage on windows

Incorrect dropbox space usage on windows

storion
Helpful | Level 5
Go to solution

Hi Guys,

 

My local Windows Dropbox is fully synced with my online Dropbox.  Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?

 

Thanks,

Tao

 

 

675 Replies 675

ennor
New member | Level 2

i'm trying to free up all my space on Dropbox, I deleted all my files and emptied the cache folder, but it still says I have only 0.5gb (out of 2gb) space left. is there anything i might've missed?

Mark
Super User II

Have you looked at www.dropbox.com/backups ?


 


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kimbo990
Explorer | Level 4

Hi - I am on the Free Account with 2G of storage space.  I am using 145M per the screenshot below.  However, my account is no longer syncing because Dropbox shows my space is full.  Primary culprit is "backup" per the 2nd screenshot.  How can I find and delete the backup files?  I appreciate any suggestions you may have.  Thanks in advance

kimbo990_0-1710436728803.png

kimbo990_1-1710436905242.png

 

 

Hannah
Dropbox Staff

Hi there, @kimbo990!

 

You should be able to find and delete your backups on your backups page online here.

 

I hope this helps!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Ben H.37
Explorer | Level 3
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My dropbox says it is full.

 

I checked on my file manager and it said I had 5 folders and 15 files. And it said it was about 5MB.  My account is basic at 2GB.  Somewhere I found a bar chart which says I have about 99.999% is taken up by backups.  I tried to find out how to delete these backups but I can't find anything.  I found something I didn't need so I deleted it and now File Manager says I have 105 files in 13 folders (I don't, I now only have 7 files)

 

How can I locate the unwanted space consuming files and remove them all.

 

I am a total novice with computers.  

 

Rich
Super User II
Go to solution

@Ben H.37 wrote:

Somewhere I found a bar chart which says I have about 99.999% is taken up by backups.  I tried to find out how to delete these backups but I can't find anything.


Check your Backups page.

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    Rich Super User II
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    Ben H.37 Explorer | Level 3
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    Hannah Dropbox Staff
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    kimbo990 Explorer | Level 4
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    Mark Super User II
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