Incorrect dropbox space usage on windows

storion · ‎08-26-2022

Hi Guys,

My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?

Thanks,

Tao

Emmet · ‎04-19-2023

We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.

You can find out deleted information on disabling and deleting backups below:

If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.

When you go to the Backups page and see no content, be sure to check the deleted section, too.

You can download the files from this location if you need to store them locally on your device.

To clear out the data from the deleted backup, follow these steps:

Navigate to dropbox.com/backup/all
Click on Show deleted backups
Select their backup and click on permanently delete

Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.

If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.

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Matt1a · ‎03-31-2022

DB is saying I am out of spaced But with my 2 GB and 5.5 GB Referral bonus I am Not out of spaced ---

PLEASE Advise

Mark · ‎03-31-2022

What does www.dropbox.com/account/plan say?

That tells you how much you are using of your quota

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Matt1a · ‎03-31-2022

Hi, It says 2 gb --free plan

But I also have 5.5 GB bonus from referrals and my DB has 5GB at the moment, which I have had for years without problem.

TIA

Jay · ‎03-31-2022

Hi @Matt1a, thanks for bringing this to our attention.

Could you attach a screenshot showing the quota available on your account from the link @Mark provided?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support

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Matt1a · ‎03-31-2022

atccodex · ‎03-31-2022

What happens if you load a file? I'm not sure that window actually shows the quota.

Matt1a · ‎04-03-2022

Hi-- So message says My DB is full but on DB website it says I have 7.09 GB stored-- Which would be under my quota of 7.5GB PLEASE See Attached.

When I delete files they delete on both my devices I have been using -- Still waiting to see if a file I added today will turn up on my other device or online-- but when I added it I did not get any message.

Please Advise, Matthew

Whe

Mark · ‎04-03-2022

@Matt1a it says YOU have stored 7.09gb, but that screen shot also shows you have 0.5gb of space in shared folders which are using your quota - hence the error is correct. You are over quota. Shared folders use up the quota of everybody within the share.

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Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.

Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!

Matt1a · ‎04-03-2022

OK. Thanks.-- So If I unshare-- I should be in my allowed quota?

Incorrect dropbox space usage on windows

Incorrect dropbox space usage on windows

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