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Quota dropped from over 5 Gb to 2 Gb

Quota dropped from over 5 Gb to 2 Gb

oraniyan
Explorer | Level 3

Hello,

 

A year or two ago as I upgraded my Linux installation, my Dropbox quota suddenly dropped from over 5 Gb to 2 Gb. It seems to be impossible to reach Dropbox to ask about this. Why did my quota go down like that? Was is a mistake by Dropbox or a twist of some evil strategy they had adopted? Can I get my lost quota back? I am tired of getting constant reminders about my storage space being at a critical level.

 

 

3 Replies 3

Jay
Dropbox Staff

Hi @oraniyan, thanks for bringing this to our attention.

 

Could you confirm the exact amount of quota according to this page on your account? A screenshot of this would help greatly.

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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oraniyan
Explorer | Level 3

Hi Jay,

 

when I followed your link, the page showed that my quota is 5.25 Gb. That should be correct. Earlier, on several occasions I only had 2 Gb there.

 

Tommi

Jay
Dropbox Staff

I'm glad to hear that your quota is visible there. The earned quota on that page wouldn't decrease, unless you were downgraded from a paid plan, or had promotions expire on your account. 

 

Are you certain you weren't signed into a different account at that time?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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    oraniyan Explorer | Level 3
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