Referral related issue

[umi1]

hi, when I share referral link to my friends or invite them to join dropbox for extra 500mb it says too many attempts , what can I do

[Walter]

Hi there @umi1, sorry to hear about this.

Could you please send a screenshot of the exact error you're getting so that we can have a visual too?

Thanks!

[umi1]

[Jay]

Hi @umi1, this could mean that too many attempts have been made to create an account with that email address or from the same location. 

[umi1]

@Jay  My friend just create a new email on new device and tried signing up using my shared referral link, it still says the same on his new device. What are we doing wrong here?

[Hannah]

Hey @umi1, is this new computer connected to the same network? If so, can they try from a different one?

[umi1]

May be that is the issue I'll  try  on different network.

[Megan]

Give it a go, and let us know of any updates @umi1! 

[umi1]

Hi @Megan , We have tried on different networks with different ips mobile network and lan, but still shows the same message I even tried using remote desktop session from another country but issue persists.

[Megan]

Hi @umi1, can I send you an email, in order for us to have a closer look into this?