View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Hey, I moved a bunch of videos from my iphone into a folder in dropbox around 3 years ago. Most of them show up as “0 KB” and I cannot view them. I no longer have the videos anywhere else, is there any way to recover or fix them? Not sure how to add a photo but if I can figure it out I can.
When you moved them did you give them time to upload?
Mac's create 0byte files on devices before populating them with the data. As they are initially tiny they upload almost instantly to Dropbox, but, then upload slowly once the files are 'full' of actual data. Thats not a Dropbox error or fault its just how Mac's handle files.
Unless you uploaded or changed the files in the last 30 days (assuming you are free here, 180 days if not) then no, there is no way to recover via Dropbox I'm afraid. You can look at previous versions of the files to see if there are any.
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!