Android app defaults apps to preview files

If you are experiencing an issue where the Android app (running on Android 12) ignores the default app configuration and always opens text files and images in Dropbox instead of your preferred app, you can try the following troubleshooting steps:

1. Clear App Defaults: Go to your device's Settings and search for "Apps" or "Applications." Find the Dropbox app in the list of installed apps and tap on it. Look for the "Open by default" or "Default apps" option and tap on it. From there, choose "Clear defaults" or a similar option. This will reset any default app associations for Dropbox.

2. Clear Cache and Data: While still in the Dropbox app settings, you can try clearing the app's cache and data. Look for the "Storage" or "Storage & cache" option and tap on it. Then, tap on "Clear cache" and "Clear data." This will remove any temporary data and potentially resolve any conflicting settings.

3. Reinstall the App: If clearing defaults, cache, and data didn't resolve the issue, you can try uninstalling and reinstalling the Dropbox app. Go to your device's Settings, find the "Apps" or "Applications" section, locate Dropbox, and choose the "Uninstall" option. Once uninstalled, reinstall the app from the Google Play Store. This will give you a fresh installation and may fix any lingering issues.

4. Check App Permissions: Ensure that the preferred app you want to use for opening text files and images has the necessary permissions on your Android device. Go to your device's Settings, find the "Apps" or "Applications" section, locate the preferred app, and check if the required permissions (such as accessing storage or opening files) are granted.

5. Check File Associations: If the issue persists, it's possible that the file associations for text files and images have been set specifically within Dropbox. Open the Dropbox app, go to its settings, and look for any options related to file associations or default apps. Make sure that there are no conflicting settings within the Dropbox app that override the system's default app configuration.

6. Report the Issue: If none of the above steps resolve the problem, consider reporting the issue to Dropbox support or posting on relevant community forums. Provide details about your Android version, Dropbox app version, and the specific behavior you are experiencing. Other users may have encountered a similar issue or Dropbox support may be able to provide further assistance.

Remember to keep your Android device and apps up to date with the latest software versions, as updates often include bug fixes and improvements.