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Re: Broken links in InDesign files

Broken links in InDesign files on macOS Monterey 12.3.1

RobWilkins
Helpful | Level 6

Hi there,

I've been happily working with Indesign files in Dropbox for a year now where my files are all stored Online Only. It used to be the case that Dropbox would automatically relink all the supporting files that are stored on Dropbox.com Screenshot 2022-04-16 at 08.18.07.pngand I would be able to edit the InDesign file. Recently, upon opening an InDesign file all the links to picture files etc are broken. 

Added to that, when I try to relink the files through InDesign I get a message that reads: Import Failed! (see attachment). My Dropbox App says that the files I am trying to relink are all Zero Bytes. When I access my account at Dropbox.com the files are all good.

The only way I seems that I can relink my files is if I download them to my iMac.

I'm currently using Mac OS Monterey 12.3.1.

Any ideas?

18 Replies 18

Re: Broken links in InDesign files

Mark
Super User II

Its a known issue with 12.3.x I'm afraid as Apple have changed how files are handled. 

 

Dropbox is aware and working on it.


 


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Re: Broken links in InDesign files

ALevitz
New member | Level 2

Having this exact same issue after updating to Monterey 12.3.1 - looking forward to a fix QUICK. Major slowdown in productivity as a result.

 

I notice files originated by myself seem fine, but am unable to update links within files other team members have created. May try downloading needed images to desktop to see if that helps. Even when I select and "Make Available Offline" currently linked files, it still gives the same "Import failed" message. 

Re: Broken links in InDesign files

RobWilkins
Helpful | Level 6

I agree, it's a real pain and I hope a solution is found pronto.
I'm having to 'make available offline' files that I need to relink in my InDesign files. This obviously takes up a fair bit of hard disk space and valuable production time relinking everything.

Re: Broken links in InDesign files

ThomasBrovst
Explorer | Level 4

We have the same issue here. Looking forward to seeing a solution. 

Re: Broken links in InDesign files

Hannah
Dropboxer

Hey guys, thanks for reaching out to the Dropbox Community.

 

We’re actively working on full support for macOS 12.3.

 

With this version, you may have trouble accessing online-only files in third party apps.

 

However, you can go to Finder and double-click to open these files. 

 

You can read more info here.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Broken links in InDesign files

RobWilkins
Helpful | Level 6

Thanks for your message and help Hannah,

 

I am using the method you have outlined here (making any linked files 'available offline') but ultimately I use Dropbox because I can store all my files offline saving me space on my hard disk. With previous versions of MacOS I could happily open an InDesign file and all the links would be intact.

 

Now, I have to manually make a list of all the linked files, find those files on my Dropbox account and then make them 'available offline'. This is itself does not always restore the link in InDesign. I have to copy the individual files to a folder on my hard disk and then relink.

 

This is having a real impact on my production time and I expect many others are experiencing the same problem.

 

The problem has been known for quite a while now and I do hope Dropbox can find a solution asap otherwise I might have to consider another solution for my workflow.

 

Kind regards,

Rob

Re: Broken links in InDesign files

rodrigrafo
New member | Level 2

Regarding this problem, which also worries me a lot, I have verified that other services such as One Drive work correctly with InDesign links in Monterrey 12.3 or 12.4. That is, the solution exists. I've been a DropBox Plus user for many years, but if they don't fix this issue soon, I'll consider migrating my workflow to another platform.

Re: Broken links in InDesign files

andygin72
Explorer | Level 4

I agree, this is a nightmare! I'm about to go on holiday and I tried to open one of the files I need to work on while I'm away on my laptop. NONE of the images are linked and it looks like I have to update every file individually, but before I do that I have to 'Make available offline' each individual file - is that right? What happened to 'Smart Sync'? It's going to take hours. 

Re: Broken links in InDesign files on macOS Monterey 12.3.1

sparkster
Helpful | Level 6

I have the same question/problem and have sent this screen recording www.dropbox.com/s/5lmtck47lk1cowt/Dropbox%20Big%20Sur%20InDesign.mov?dl=0  to support team but heave not been provided with a satisfactory response. All I get is a standard request to manually go through and locally sync linked files to fix the problem, but as you know, this would be very time consuming, and wasn't a required step when on Big Sur. It's a Monterey issue. The support staff don't seem to even be aware that pre Monterey, things worked differently. Now they are troubleshooting and telling us we don't know how online/offline syncing works rather than acknowledge that something got broken and needs fixing. Given that you can go to Mac > Word > Open... > select an online only (zero file size) file > Open and it will trigger a local sync and then open the file, is this an Adobe or a Dropbox issue? We have reverted Macs back to Big Sur until this is resolved. 

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