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PatrickF's avatar
PatrickF
Helpful | Level 5
9 years ago
Solved

Download fails at 315mb every time

I have uploaded 10 1GB  files. When people (including me) try to download them they fail at 315mb, every time. Why is this happening?
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Error Messages
  • Ed's avatar
    Ed
    9 years ago
    Hi all

    Thanks for your patience on this. I have great news!

    Our dev team has identified the issue and fixed it. The fix is now being rolled out.

    Thanks again for reporting and being vigilants of our community :)
COACH's avatar
COACH
Helpful | Level 5
9 years ago

Exactly the same problem stated previously. 

I'm sharing video files of around 500mb regularly with customers.

This issue is crashing the whole workflow of sharing as most of the downloads stops at 317mb in Chrome / 330mb in Safari and Firefox.

 

It makes no sense to ask clients for using dropbox desktop application or try the Mozilla 'temporary' solution.

Since many of us are Pro users, at least keep us updated with any progress.

Not hearing back for too long is going to force us to look for permanent alternatives.

Thanks

Ed's avatar
Ed
Icon for Dropbox Staff rankDropbox Staff
9 years ago

Hi all

Apologies for the delay in getting back to you here. As Laureline mentioned above, we're working on a fix for this as we speak. We'll update this thread as soon as I have more news.

Thanks again for your patience on this matter,
Ed

  • Ed's avatar
    Ed
    Icon for Dropbox Staff rankDropbox Staff
    9 years ago
    Hi all

    Thanks for your patience on this. I have great news!

    Our dev team has identified the issue and fixed it. The fix is now being rolled out.

    Thanks again for reporting and being vigilants of our community :)
    • Petr_Falek's avatar
      Petr_Falek
      Helpful | Level 6
      9 years ago
      Thank God. :-)
      PF
    • COACH's avatar
      COACH
      Helpful | Level 5
      9 years ago
      great to hear, thanks
    • JudiEvans's avatar
      JudiEvans
      Explorer | Level 4
      9 years ago
      Ed, it HASN'T been fixed.
      I can now download a 406MB file, but that's no good because I'm trying to download a 426MB file!!
      Pls can you re-look into this? URGENTLY!!
      • Petr_Falek's avatar
        Petr_Falek
        Helpful | Level 6
        9 years ago
        Hi EvansJudi.
        From 01-25-2017 loading large files regardless of their size.
        I have a problem with low download speeds!
        Petr

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