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Fabio_Mota's avatar
Fabio_Mota
Explorer | Level 3
1 year ago

Dropbox changed offline folder to online. Asking to sync again.

Dropbox moved folders that I had left offline to online and I have to download everything again. The HD has space occupied but it is not downloaded
desktop
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey Fabio_Mota - sorry to jump in here, but could you send us as couple of screenshots of what's troubling you so that we can make sure we're on the same page?

 

Have you tried making your files available offline on your computer by the way and it's not working?

Fabio_Mota's avatar
Fabio_Mota
Explorer | Level 3
1 year ago

 I send a prints 

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    I don't see any syncing icons on your files in the screenshot Fabio_Mota 

     

    Are those files in your Dropbox folder?

     

    Also, what is your computer's exact OS version and the status and version of the Dropbox desktop app installed there as shown in your menu bar/system tray? 

    • Fabio_Mota's avatar
      Fabio_Mota
      Explorer | Level 3
      1 year ago

      Yes, These files are in my Dropbox folder. My OS is Windows 11

       

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        And is the app 'up to date' or still syncing perhaps Fabio_Mota ?

         

        Do you see the option to make your files available offline on your computer now?

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