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Files "offloaded" to dropbox?

Files "offloaded" to dropbox?

KennyFlaming
Explorer | Level 3
I need advice- It seems like my Mac is "offloading" a lot of files from the HD onto Dropbox and when I need the files they have to download from the Cloud.
I have lousy Internet so I want to keep the files on my HD. My MAC has a 1T HD with over 550 Gigs available.
 
How do I get the files back to my Harddrive  and keep them there??
12 Replies 12

Megan
Dropbox Staff

Hi @KennyFlaming, I hope you're doing well! 

 

As a first step, can I ask when you first start noticing this behavior? 

 

If you hover your mouse over your little Dropbox icon, the one next to your WiFi on your menu bar, can you let me know the version of the app that you have installed on the device? 

 

As for the content: you should be able to right click on them, and change their status to available offline, if you want to have them synced locally. 

 

If you have any questions, let me know! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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KennyFlaming
Explorer | Level 3
If I’m understanding correctly the version is
179.2.4721

What is frustrating me the most is: my music files in Apple Music app. It seems like the majority of them are no longer on my computer but in Dropbox.

Due to my location I have to use my phone as internet for my desktop.

KennyFlaming
Explorer | Level 3
You said
“As for the content: you should be able to right click on them, and change their status to available offline, if you want to have them synced locally.”

I’m not sure exactly what you are saying.
Could you explain that a little more for me.

Megan
Dropbox Staff

Hi @KennyFlaming, you mentioned: "I need advice- It seems like my Mac is "offloading" a lot of files from the HD onto Dropbox and when I need the files they have to download from the Cloud."

 

If I understand this correctly, it sounds like your files are becoming online-only, and you want them available offline, is that correct? If not, feel free to correct me, and give me more info as to what you need to achieve. 

 

As for what you mentioned about your Music app, and your files, it sounds like you enabled our Backup feature. You can see more about this here.


Megan
Community Moderator @ Dropbox
dropbox.com/support


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KennyFlaming
Explorer | Level 3

Thanks for the reply Megan

 

I believe that you are correct that many files are "Online only"- and I want everything native on my hard drive. 

Jay
Dropbox Staff

Hi @KennyFlaming, as this appears to be the case, you can mark your entire Dropbox folder as available offline by right clicking it and choosing that option. 

 

This will force the files to download and remain on your machine.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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KennyFlaming
Explorer | Level 3
Hello Jay
Thank you for the response. I apologize for the delay, the email notification went to my spam folder.

I cannot seem to find the option to make the files “available offline”

If it’s helpful I am on Mac Ventura 13.4.1 OS
I’m sure it’s something simple that I’m overlooking

Hannah
Dropbox Staff

Hey @KennyFlaming, happy Tuesday!

 

Would you mind right/control clicking on a file in your Dropbox folder or the Dropbox folder itself and sending us a screenshot of the options you see?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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KennyFlaming
Explorer | Level 3

OK

I went to dropbox.com, signed in and did as requested (I am hoping that this is correct) 

Screenshot 2023-07-26 at 4.26.24 PM (2).png

 

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    Hannah Dropbox Staff
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