View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Hello,
I would like to ask about images and their presentation. If i upload relatively small images ( like 1200 x 800 or so ) they are displayed slightly upscaled. If i open them in the web browser and set the zoom level to 100% they are still slightly bigger than the original and image quality is quite corrupted.
Is there any way to fix this and display the uploaded image in its original size and not image which is actually bigger, than the original? Which does not make sense. I would understand scaling the image down to save the bandwidth, but why to scale the image up?
Thank you in advance, Jakub.
Hello Megan and thanks a lot for your answer. Actually I am terribly sorry. I wanted to prepare some screenshots and realized, that it is not dropbox who is upscaling the images, but its my browser itself.
I am really sorry for asking before thinking twice. I will probably try to delete this post, since it is only confusing.
Thank you all, Jakub.
Hey @jakub_t, thanks for using Dropbox and welcome to our Community!
The preview of your files on our website can't be changed at this time, but you'll always be able to see the original after downloading it from the website and opening it locally on your devices.
I hope this clears things up and let us know if you have any other questions.
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
Hello Walter and thank you a lot for your reply.
Can I ask you the reason for this if you know? I do not understand why to upscale those images. I can understand downscaling of large pictures, but why to upscale the small images? It only makes the bandwidth larger and it is unusable to present your images like that if you want to retain some quality. Is there a chance that there will be some update regarding this?
Thank you a lot, Jakub.
Hey @jakub_t, can you send us a few screenshots of the images as they appear locally on your device, and what do you see on the other end on the Dropbox website?
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hello Megan and thanks a lot for your answer. Actually I am terribly sorry. I wanted to prepare some screenshots and realized, that it is not dropbox who is upscaling the images, but its my browser itself.
I am really sorry for asking before thinking twice. I will probably try to delete this post, since it is only confusing.
Thank you all, Jakub.
Hi @jakub_t, thanks for the update. It's best to leave this thread here in case others might find the information helpful.
Just for clarification, when you said the browser upscaled it, what browser setting was it exactly which caused this behavior?
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!