View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Is anyone else experiencing this issue/bug with SVG's displaying only black shapes instead of the proper thumbnail showing the actual illustration?
https://www.dropbox.com/s/k5q7jivtjkmat49/SVG%20preview%20bug.mp4?dl=0
Notice how they sometimes appear correctly at certain scales when I adjust the thumbnail size in Finder.
Hi @SukhaAvirati, thanks for the added info!
This is most likely happening due to how the preview is being generated. In any case, I suggest that you reach out to our Support, in order for them to open a ticket for you, and have a closer look into this.
Thanks!
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Welcome back to the forum, @WilsonSemilio!
Unfortunately, we can’t open any links shared on the Community, due to security reasons.
Can you please upload a screenshot or two of what you see instead, so that I can check this further?
Thanks and let me know when you’re ready.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
I am having the exact same issue. Here are a couple examples where the image is a solid black in Dropbox, but the original file shows black and white or simple color
Hey @SukhaAvirati, could you clarify if you're having issues with previewing your SVG files only on the website or if this happens in the mobile app as well?
How large are the files in question?
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
This happens regardless of viewing via web or app, with files ranging from 3KB - 115KB
Hi @SukhaAvirati, thanks for the added info!
This is most likely happening due to how the preview is being generated. In any case, I suggest that you reach out to our Support, in order for them to open a ticket for you, and have a closer look into this.
Thanks!
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!