Slow opening of Dropbox files on a new Chromebook

[pamchromebook]

I switched to a chromebook this month from a pc.  I use dropbox for all my storage.  I have setup dropbox in my folders and get to my dropbx files. but they open very slowly.  I have also used google drive as a test and those files open almost instantly.

Does chromebook not like to work with Dropbox

[Hannah]

Hey @pamchromebook, thanks for bringing this to our attention.

Dropbox on a Chromebook doesn't really work as the desktop client does on a PC or Mac computer, it basically acts more like our mobile app.

Are you having this issue only with Dropbox? Are you having trouble opening other files on your Chromebox (apart from Google Drive)?

Can you access your files using our website as normal?

Keep me posted.

[pamchromebook]

The issue is with Dropbox only.

Google drive files open quickly 

[Jay]

Hi @pamchromebook, are the files in Dropbox stored locally on the device, or are they online-only, meaning they have to be downloaded each time?

[pamchromebook]

Online only

[Jay]

Are you able to mark them as offline, so that the files are locally stored and thus faster to open?

[pamchromebook]

Sorry, no

This is a chromebook it has limited memory and is meant to use cloud only

[Nancy]

@pamchromebook, is it possible to make just a few files offline (that are small in size), and then try to access them again? This will help us isolate the issue more.

Thanks!

[pamchromebook]

we will try wednesday morning

[pamchromebook]

I cannot find that option to make the file available off line on the chromebook.

The slow opening is now sporadic and not consistent on all files.

I also note that the chromebook does not show a thumbnail for Dropbox files but does for Google drive files.  Are you aware of that issue and are they working with you to fix the issue?