View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
I switched to a chromebook this month from a pc. I use dropbox for all my storage. I have setup dropbox in my folders and get to my dropbx files. but they open very slowly. I have also used google drive as a test and those files open almost instantly.
Does chromebook not like to work with Dropbox
Hi @pamchromebook, I hope you enjoyed your weekend!
Keep in mind, that as Hannah mentioned, Chromebooks can't handle our desktop app, and the app installed there is mostly similar to the mobile app. Did you install the app via the Playstore on your device?
I'd also appreciate a screenshot showing me how the files are showing on your computer, in order for me to have a visual of this.
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
I too are having this issue with slow opening.
When checking with the file option, google drive is there but no sign of Dropbox
If I open the Dropbox app, then the drive will appear. But while the file “header” is present, trying to load the file into a CNC (web-based) system, the file sticks on download (forever).
Sometimes, the system boots and loads Dropbox correctly, and then everything works as it should.
I’m guessing that the Chromebook tries to load Dropbox on startup - but doesn’t hang about, timeouts, and skips over it.
Hi there @UberRat - can you clarify the version of the Dropbox app you're using on your Chromebook?
Have you try reinstalling it by any chance? Also, is your browser up to date with its latest version?
Any additional information is more than welcome!
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
I know this is an old post but I was having the same problem on my ASUS Chromebook (2022 version) and found a way to make the files load faster and appear with thumbnails. First, I deleted and reloaded the Dropbox App in order to assure I had the most recent version. I then went into the App Info Settings and set it to open in Dropbox instead of the default Chrome Browser setting. These simple steps seemed to have solved the problem for me and I hope it does for you or anyone else who stumbles across this post as I did.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!