View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
I used to use Dropbox for years, had all the archive of my work on it, and the main thing that I loved was how easily I could keep track of what was/wasn't synced on my laptop. I had to move to iCloud for a while for budgeting reasons, but now that all of that is in order, I've re-subscribed and trying to move the bulk of my archive back. However, I seem to be having some trouble with the sync symbols, which is bumming me out.
I'm on a Macbook Pro (Ventura 13.0.1 / M1 Pro)
At first none of the sync symbols were showing up. I followed some guides from other posts suggesting either to relaunch Finder, or to toggle the tick in Finder Extensions on and off, but I've only managed to get the green tick to show for files that are synced. All the rest of the symbols aren't showing up... in fact, when something is online only I'm getting the iCloud symbol instead. (see screenshot attached)
Is there anything you can suggest I do? Thanks in advance.
Hi @rgnx91, you got it right.
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi @rgnx91
The files arent stored inside an iCloud directory at all are they?
Is Dropbox running? What version is it?
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
Hi Mark! Thanks for your answer.
Yes, Dropbox is running: V161.4.4923
I'm not sure where the files are stored to be honest. There was a recent update that moved the entire Dropbox folder... somewhere else? It appears under "Locations" now, sort of like its own drive.
Hey @rgnx91, sorry to jump in, but I just wanted to mention that it seems that you were recently updated to the latest version of the Dropbox app for Macs which moves your Dropbox folder to ~/Library/CloudStorage and can no longer be found in your Mac's favorites, but under your Mac's Locations instead.
For more information about the syncing icons, you can have a look here.
I hope this helps a tad.
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
Hi Walter, thanks for this! So, if I'm understanding correctly, it's just that the icons have changed? Sorry, I suppose I must have missed that. I thought something wasn't working right... or maybe I'm traumatised by iCloud's sync 😧
Hi @rgnx91, you got it right.
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Awesome! That's good to know. Thank you Megan and Walter.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!