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Video is only playing sound, why?

Video is only playing sound, why?

Webby057
Helpful | Level 5
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I have a video that will only play the sound can anyone help me please.

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
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Does the video play normally when you download the file to your computer from the Dropbox site?

 

On the phone, could you try marking the file as offline first, and then try to play it?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

13 Replies 13

Jay
Dropbox Staff
Go to solution

Hi @Webby057, thanks for bringing this to our attention.

 

Are you experiencing this on the Dropbox site, the mobile app, or when viewing the file on your computer?

 

Which device and OS are you running?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Webby057
Helpful | Level 5
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I only use the mobile app it was ok then i shared it , again ok, few months layer went back to it now only the sound plays.

Hannah
Dropbox Staff
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Sorry to jump in here, @Webby057.

 

Can you clear the Dropbox app's cache on your phone, to see if that helps?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Webby057
Helpful | Level 5
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60 years old and wouldn't have a clue how to do it 🙄🤣

Hannah
Dropbox Staff
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Hehe, no worries! Are you on an iOS or an Android device?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Webby057
Helpful | Level 5
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Samsung s 22 android. I hope ive not lost it 🙈

Jay
Dropbox Staff
Go to solution

Does the video play normally when you download the file to your computer from the Dropbox site?

 

On the phone, could you try marking the file as offline first, and then try to play it?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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Webby057
Helpful | Level 5
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Just tried it and yes it does....
Thank god 👏👏
Will not try my phone
Thank you.

Jay
Dropbox Staff
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No worries, glad to have helped out. Enjoy the rest of your week!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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    Jay Dropbox Staff
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    Crispy59 New member | Level 2
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    Hannah Dropbox Staff
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    Webby057 Helpful | Level 5
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