Video transcript error message

[One Yoga]

I keep getting the error message "There was an error loading the transcript" for all my videos when trying to generate a transcript. The length doesn't matter, it happens with 1-minute videos and 30- or 60- minute videos. The format is mp4. All videos are played correctly in the preview. The audio is clear and in English. Any suggestions?

[Walter]

Hi there @One Yoga, thanks for using Dropbox and happy Monday!

Could you clear your browser's cache or try another browser and let us know how it goes?

If you still get an error, I'd appreciate a screenshot too.

Thanks!

[One Yoga]

Both Brave (incognito window) and Chrome (fresh install just to test) give me the same error (attached). Works as it should on Firefox.

I can use Firefox as a workaround but my production browser is Brave, please look into this.

Regards

[Nancy]

Hi from me too, @One Yoga! Is it OK if we open a ticket for you then, and look into this internally?

[ardit700]

Same problem here. Tried Safari, Chrome, and Firefox, but it did not work in either of them.

[Nancy]

Hey @ardit700. If you haven’t tried already, can you please test this via an incognito window, as well? 

If this doesn’t work either, we’ll investigate further.

Let me know!

[One Yoga]

Hi Nancy, sure, please go ahead.

[Jay]

Hi @One Yoga, I've sent you an email, please could you reply to it when you get a chance!

[Candle]

Was this problem ever resolved? I'm getting the same error: "There was an error loading the transcript". I opened the same videos in Chrome, Edge, and Firefox, as well as in incognito mode without success. Any help would be greatly appreciated.

Screenshot of issue: removed

[Megan]

Hi @Candle, welcome to our Community! 

Yes, this should have been resolved, but let's see what we can find together on that. 

Does that happen with all of your files, or a specific one? If you could send me a screenshot of the error, that'd be amazing.

Keep me posted, and we'll take it from there!