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Zip file wont decompress.

Zip file wont decompress.

Elizmi
New member | Level 2

My zip file won't open when downloading it says Decompression failed, and when I try to open it here I get an error message saying that zip files are supported but something went wrong.....

this is a file with music in not very happy at all, anyone has any ideas to open it??? 

4 Replies 4

Megan
Dropbox Staff

Hey @Elizmi, thanks for reaching out to the Dropbox Community today.

 

Which browser are you using to download the files?

 

Do you see any difference, if you download them from a different browser or a private browsing window?

 

Also, how large is the zip file once it is compressed and downloaded?

 

Keep me posted.


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Elizmi
New member | Level 2

not very big 10.33kb 

and im using safari 

 

Elizmi
New member | Level 2

Sorry i can't download it it won't decompress 

as I said i get a message when trying to download saying decompression failed

 

Hannah
Dropbox Staff

Hey @Elizmi, can you try a different browser, like me colleague suggested, to see if you get a different behavior?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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