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link to a pdf file shows invalid format.

link to a pdf file shows invalid format.

speedijim
Explorer | Level 4
Go to solution

this link shows message " invalid format" on cell phone

https://www.dropbox.com/s/5f44bkcdc5q97v7/pbrotationinfo.pdf?dl=0

1 Accepted Solution

Accepted Solutions

Lusil
Dropbox Staff
Go to solution

Thanks for trying that out for me, @speedijim.

If you have a secondary browser on your mobile device, could you also try copying the shared link as it is and pasting it there? 

Let me know what you find!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

13 Replies 13

Lusil
Dropbox Staff
Go to solution

Hi @speedijim, thanks for checking in with us - I'd be more than happy to help!

As a first step, could you send me a screenshot (without any personal info) of the exact error message that you're seeing? 

Thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

speedijim
Explorer | Level 4
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How do i send that screen shot

Rich
Super User II
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Take a screenshot on your device showing the error. You can then use the Photos icon in the Reply window to add the image to your reply here.

That being said, I can open that link on my phone without an issue.

speedijim
Explorer | Level 4
Go to solution

Screenshot_20200127-062747.png

Lusil
Dropbox Staff
Go to solution

Thanks for the screenshot, @speedijim

Could it be that you don't have the relevant app to preview the .pdf file? 

Could you also copy-pasting the link to your mobile's browser, but replace the "1" with a "0" to preview it instead of downloading it? 

Let me know how it goes!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

speedijim
Explorer | Level 4
Go to solution
I open many pdf files on my android phone. I have tried the link with a "0" and a "1". Neither works. That is why I am seeking help here... Jim

Lusil
Dropbox Staff
Go to solution

Thanks for trying that out for me, @speedijim.

If you have a secondary browser on your mobile device, could you also try copying the shared link as it is and pasting it there? 

Let me know what you find!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

speedijim
Explorer | Level 4
Go to solution
Ms edge did open the pdf.... But individuals that access this file will only have Chrome installed...
Thanks

Lusil
Dropbox Staff
Go to solution

Thanks for trying that out for me, @speedijim

Could you send me a screenshot (without any personal info) of what you see when you copy the link, replace dl=0, and paste it to your primary browser to preview it?

Have you also tried previewing other shared link of a .pdf file by any chance?

Keep me posted!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    Lusil Dropbox Staff
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    speedijim Explorer | Level 4
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