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"That didn't work for some reason"  error

"That didn't work for some reason"  error

Ceao
New member | Level 2
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I have received a link for a file sent to me through email and when I try to open it brings an error message "That didn't work for some reason"    What do I do to download the file?

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Accepted Solutions

Rich
Super User II
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@Ceao wrote:

I have received a link for a file sent to me through email and when I try to open it brings an error message "That didn't work for some reason"    What do I do to download the file?


Contact the sender and ask them for a new link. If it continues, it could be something in the way the sender is creating the link, and they would need to reach out for assistance.

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4 Replies 4

Rich
Super User II
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@Ceao wrote:

I have received a link for a file sent to me through email and when I try to open it brings an error message "That didn't work for some reason"    What do I do to download the file?


Contact the sender and ask them for a new link. If it continues, it could be something in the way the sender is creating the link, and they would need to reach out for assistance.

eze2
New member | Level 2
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How can I download the file

Jay
Dropbox Staff
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Hi @eze2, have you tried contacting the creator of the shared link to see if they can recreate the link to download the file?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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DragonFull
Explorer | Level 4
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The error rather stems from the fact of the supplier of this pilk itself, here the only right solution remains to contact them. I have had this happen a number of times and it turned out to be the reason why something was not working for me.

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    DragonFull Explorer | Level 4
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    Jay Dropbox Staff
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    eze2 New member | Level 2
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    Rich Super User II
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