About Vernon

Hi @JayDot,   Welcome to our community.   At first, i'd like to let you know that phone support is available for Advanced Business and Enterprise users. Since you are under a paid account though, you should have the chat option! Hope this helps.   Concerning the issue you are referring to, please have a look  here and see if any of the reasons provided applies to your case?   In addition to that, you can always look at the Dropbox icon in your menu bar and see if it is done syncing. When Dropbox is fully synced then you should see a tick followed by the words “Up to date” on the menu.   If you do not see this then can you please let me know what the message being displayed reads?   Please note that certain messages may change, and file numbers or sizes may increase or decrease while this process is occurring. If this is occurring, please include a description of this behavior as well as it may be helpful.   Thanks a lot in advance! ... View more

Hi @Tim M.46,   Welcome to the community!   Also, have a look here for some more possible reasons on why this might be happening.   If you still have issues though, let us know and we'll look into this further.   Thanks in advance! ... View more

Hi @Sharonpike42,   Welcome to the community!   Could you please send us a screenshot of what you are seeing so we can have a more clear picture and assist you accordingly?   Thanks in advance!   [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Find Answers section here . ] ... View more