Hi @JayDot,
Welcome to our community.
At first, i'd like to let you know that phone support is available for Advanced Business and Enterprise users. Since you are under a paid account though, you should have the chat option! Hope this helps.
Concerning the issue you are referring to, please have a look here and see if any of the reasons provided applies to your case?
In addition to that, you can always look at the Dropbox icon in your menu bar and see if it is done syncing. When Dropbox is fully synced then you should see a tick followed by the words “Up to date” on the menu.
If you do not see this then can you please let me know what the message being displayed reads?
Please note that certain messages may change, and file numbers or sizes may increase or decrease while this process is occurring. If this is occurring, please include a description of this behavior as well as it may be helpful.
Thanks a lot in advance!
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