You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Wrong account maybe? Can't find files with new laptop
Hi - my mac has just expired and i can no longer accress it - so I installed the latest version of Dropbox onto a new laptop in the hope of downloading all my documents/files onto its hard drive - however there's nothing there.. Ive signed into my account alright but I'm wondering if having changed my email login a few years ago all my files are on a different account. I had no problem accessing my files on the old computer and as far as I can remember the login details are the same.. Obviously I can't check the settings on my old mac anymore - I'm at a loss of what to do next to gain access.. Cheers.. My account may be under my old email address, and I just tried to access the acount with that address and Dropbox said it has sent a code to that address - however - that email address is no longer in existence, so I can't ever get a hold of the code!!!! My
New account appears when logging in from other devices
Dear Support Team, I hope this message finds you well. I am writing to seek your assistance with a synchronisation issue I am experiencing with my Dropbox account and the files associated with it. Below are the details of the situation: On my desktop computer, I have a shortcut to Dropbox containing a main folder with 20 + folders. I am encountering a discrepancy when accessing my account from another Mac device. Despite previously having my files accessible on one Mac, logging into Dropbox on the other Mac shows an entirely new and different account, without any of my original files or account details. Given these issues, I would appreciate your guidance on the following: Steps to ensure that all my files and folders synchronise properly across all devices and appear in my online Dropbox account. Clarification on why a new account appears when logging in from another Mac and assistance in resolving this to access my original account and files. Thank you for your prompt attention to this matter. Please let me know if you require any additional information from my end to assist with troubleshooting. Looking forward to your support.
After trial, everyone in group lost access to Dropbox & now can't access account.
After I finished my trial, the other members received a notice stating that they will have to wait 1 week before being able to log on again. It's been 2 weeks and all the members get the notification that they must wait 1 more day. However, they keep getting this notification and 7 days have passed while being told just one more day. I think the problem is that I deleted everyone from account at the end of my trial. Then, I received an email with a link asking if I want to continue with the plan or disband the members. As I already deleted everyone, there was no one to disband. Now, I'm stuck in this circle where I keep getting emails asking to disband or continue with the plan. No other choice is given and everyone cannot access any other account (I'm told). If anyone know of a way to stop this and free everyone, please let me know. Thank you.
